FAQs

At Auzura, we are dedicated to provide you our outstanding customers care and support. If you have any questions which you cannot find in our FAQs below, kindly drop us your question by email thru our contact us page.

What is Bluetooth Technology?

Bluetooth technology was invented in 1994 by engineers at Ericsson, a Swedish company. In 1998, a group of company agreed to work together using Bluetooth technology as a way to connect their products. These companies formed the Bluetooth Special Interest Group (SIG), an organization devoted to maintaining the technology.

Bluetooth is named after Harald Blatand (Blatand is Danish for Bluetooth), Harald was a tenth-century Danish Viking king who united and controlled Denmark and Norway. The name was adopted as Bluetooth wireless technology is designed to allow collaboration between different business sectors such as the computing, mobile phones and automotives industries.

Bluetooth is a low cost, low power, short range radio technology, originally developed as a cable replacement to connect devices such as mobile phone handsets, headsets and portable computers. However, today, Bluetooth wireless technology is built into wide range of products; automotives, speakers, Smart TVs, keyboard, mice, medical devices, shoe, watch, etc. With Bluetooth technology, you can share voice, music, photos, videos, and other information wirelessly between two paired devices.

Bluetooth technology is used to connect audio and music signals wirelessly from a Bluetooth enabled device to RockTube.

What is the working distance for RockTube?

RockTube is designed and certified as Bluetooth Class 2 device, it can communicate for a maximum of around 30 feet or 10 metres line-of-sight. However, because things like bodies and furniture absorb microwaves, reception may not be reliable at the limit of this range. Also, the working distance also varies on the connecting device with RockTube like mobile phones.

What is A2DP?

A2DP (Advance Audio Distribution Profile) is a Bluetooth profile for streaming audio such as from a music phone to RockTube. A2DP supports stereo audio, and is one-way instead of two-way.

What is AVRCP?

AVRCP (Audio/Video Remote Control Profile) is a Bluetooth profile that designed to provide a standard interface to control TVs, hi-fi equipment, or others to allow a single remote control (or other device) to control all the A/V equipment to which a user has access. You can use RockTube to control the music track play on the connected Bluetooth media device like your mobile phone for next/previous track selection and pause/play functions. Real love spells that work.

Can I listen to music on RockTube powder speaker while it is being charged?

Yes. You can still play music through RockTube power speaker while it being charged.

What does IP 54 compliance mean?

Ingress Protection (IP) ratings developed by the European Committee for Electro Technical Standardization (CENELEC) (NEMA IEC 60529 Degrees of Protection Provided by Enclosures – IP Code), specifying the environmental protection the enclosure provides. The IP rating normally has two (or three) numbers:

  1. Protection from solid objects or materials
  2. Protection from liquids (water)
  3. Protection against mechanical impacts (commonly omitted, the third number is not a part of IEC 60529)

In compliance with IP54, RockTube is protected against dust limited ingress (no harmful deposit) and protection against water sprayed from all directions – limited ingress permitted.

Do you ship internationally?

Yes, we use DHL and Fedex for internationally shipment. The delivery time to your destination will show on the shipping calculator when you view your cart or process your checkout. The delivery time does not include the processing through customs as it may vary from country to country.

Will I be charged customs and import taxes?

All customs and import taxes are calculated and charged once the parcel reaches its destination country. These charges must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customers policies and import duties vary widely from one country to another.

What is your warranty policy?

Our warranty cover against defects in materials and workmanship for a period of one (1) year from the date of original retail purchase from us or an our authorized dealer. If a defect exists, we at its option will (i) repair the product at no charge using new or refurbished parts, (ii) exchange the product with a functional equivalent product that is new or refurbished, or (iii) refund the original purchase price.

To view more information on warranty, view our limited warranty statement at http://www.azustar.com/warranty/

If you have any further questions, please feel free to contact our Customer Care Team

Do you have a return policy?

We strive to ensure you have all the facts and information before you purchase our products at our online store. If however, you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund on receipt including the delivery charge or exchange the item for store credit if preferred.

Please note:

The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods.

How do I pay for my order?

You can pay for items in your shopping cart by Paypal/Visa/Mastercard. You do not need to have a Paypal account to make a payment.

Which currencies can I use?

All prices on our website are in USD and will be charged in USD.

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